Policies

Vehicle Preparations

We kindly ask that customers properly prepare their vehicle for servicing by:

removing large or personal items such as totes, car seats, decorations, and personal identification

remove any prohibited items, such as firearms, drugs and paraphernalia, and alcohol (see our Firearms, Drugs, and Alcohol Policy below)

removing any items you do not wish to be disposed of

Items Found During Servicing

We take great care to ensure that items found during servicing are not disposed of. However, we reserve the right to retain or discard of any items we deem necessary to discard. We are not liable for the care or protection of any personal, organizational or business items found during servicing.

Carseats

If we are required to remove car seats during our processes, we will not reinstall car seats, and are not liable for any instances that arise from the removal or reinstallation of the car seat.

Firearms, Drugs, and Alcohol

If a firearm in any condition - including, but not limited to, wholly built, separated into parts, or non-functioning - is located in the vehicle at any time during servicing, servicing will discontinue immediately, and the customer will be required to retrieve their vehicle. 

If Drugs, drug paraphernalia, or alcohol is found in the vehicle at any time during servicing, servicing will discontinue immediately, and the customer will be required to retrieve their vehicle. 

Knives

Areas Excluded During Servicing

Areas of the vehicle that are excluded from servicing include the following:

Glovebox interiors and their contents

Storage console interiors and their contents

Vehicle jack, iron and spare tire areas

Any vehicle areas that are in disrepair or disarray, including but not limited to torn upholstery, damaged frame components, or defective glass

If there is blood in the car, we will refuse to detail, and the car MUST be retrieved. 

After-market Components (Non-OEM)

We take great concern to ensure that aftermarket parts are cleaned with precision and care. However, we are not liable for any or all issues arising from the quality, performance, or failure of any aftermarket parts. 

We accept payment in the form of cash or electronic services. Personal checks are not accepted; company checks are accepted at the discretion of the Car Detailing Co. 

Payment may be made upon delivery of services when the customer picks up their vehicle, except in the case of services requiring a deposit.

For services totaling $125 or higher, a $50 deposit must be paid to reserve your booking.

The remainder of the servicing fee will be due upon delivery of services. Deposits are subject to our ‘Cancellation’ and ’No-Show’ policies.

In order to offer the best service and courtesies to all customers, we consider arrivals that are more than 10 minutes beyond the initial appointment time as ‘Late Arrivals’. We will not honor ‘Late Arrivals’ and will require the appointment to be rescheduled. 

We reserve the right to void any appointments made; customers who have repeated ‘Late Arrivals’ to appointments are subject to have future appointments voided at the Car Detailing Co.’s discretion.

We kindly request a courtesy cancellation notice within 24 hours of your appointment time.

For appointments scheduled any time Monday through Thursday: to receive a deposit return, please give us a cancellation notice by 8:00 am on the day of your appointment.

For appointments scheduled any time Friday: to receive a deposit return, please give us a cancelation notice by 12:00 pm on the Thursday before your appointment.

We reserve the right to void any appointments made; customers who repeatedly give a belated cancellation notice are subject to have future appointments voided at the Car Detailing Co.’s discretion.

Any customer who does not arrive for their scheduled appointment (without proper cancellation notice) will not receive a refund of their deposit. 

We reserve the right to void any appointments made; customers who do not arrive for their scheduled appointment are subject to have future appointments voided at the Car Detailing Co.’s discretion.

We seek to ensure a level of quality that makes you smile when you get in your car.

If you are not completely satisfied with your experience, please reach out to us within 4 days of your appointment. We will gladly work with you to find a solution.

We handle refund requests on a case-by-case basis, and we reserve the right to review each claim and determine the appropriate resolution. We believe in making sure you have an incredible experience, and we appreciate you giving us the opportunity to make things right.